While most encounters with customers are friendly and productive, some are not. Dealing with uncivil customers can have a very distressing impact on employees (especially when they are unsure of how to respond) as well as be costly to the business.
Attend this FREE TRAINING to get tips on how to respectfully respond and de-escalate these troublesome situations!
You may register for any of the sessions by phone at: 920 746-1786 (Door County Community Foundation) Presented in Partnership - Door County Civility Project, Destination Door County, and Destination Sturgeon Bay.
watch THESE videos
a presentation about our organization
The following is a 32-slide power point presentation that provides an overview of the Door County Civility Project and reviews the basic tools of Speak Your Peace that enhance civil discourse.