The Nine Principles of Civility
• Pay Attention – Be aware of others and sensitive to the immediate context of actions. • Listen Closely – Understand other points of view. • Be Inclusive – Welcome all; don't exclude anyone. • Don't Gossip – Remind others of the importance of this practice. • Show Respect – Honor others (especially in disagreement). • Be Agreeable – Find opportunities to agree. • Apologize sincerely – Repair damaged relationships. • Give Constructive Comments, Suggestions and Feedback – No personal attacks (focus on issues). • Accept Responsibility – Don't shift blame. Share disagreements publicly.
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